Refunds/Exchanges

  • Pursuant to the provisions of Articles L.121-21 to L.121-21-8 of the Consumer Code, the BUYER has a withdrawal period of fourteen days (14) francs from the delivery of his ORDER to return the PRODUCT (S) delivered for refund. When the fourteen (14) day period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day.
  • The refund of the totality of the paid sums will occur at the latest in a period of 14 days, as from the date of exercise of the right of retraction. Beyond this, the sum due is, as of right, productive of interest at the legal rate in force.
  • If the amount of your original order has allowed you to obtain a benefit (free shipping, gifts, …), the refund of returned products will be possible subject to the return of benefits.
  • If the total amount of returned items drops the amount of the initial order below the threshold that gave access to free shipping, said shipping costs will be deducted from the amount of your refund.
  • Returns (due to non-compliance or exercise of the right of withdrawal) must in all cases be made in their original packaging and in perfect condition for resale to the following address: SILIANS AUSTRALIA, 37 Timms Road, Everton Hills QLD 4053. The return postage costs of the package remain the responsibility of the BUYER.
  • SILIANS reserves the right to exclude the right of withdrawal of the BUYER for returned products unsealed for reasons of hygiene and safety.
  • Cancellation for a SILIANS order please email info@silians.com.au